Legal
Effective date: August 27, 2026
Version: 2.0
Last updated: October 5, 2026 (non-material: address wording in the opening paragraph and Section 20)
These Terms of Service ("Terms") are a binding agreement between you and Gavia Health LLC ("Gavia," "we," "us," or "our"), a Virginia limited liability company. They govern your use of the Gavia iOS application and the gaviahealth.com website (together, the "Services").
You accept these Terms by checking the agreement box during account setup, and you reaffirm them each time you use the Services. If you do not agree, do not create an account. Our Privacy Policy, which explains how we handle your information, is part of these Terms.
Please read Section 15 (Dispute Resolution). It contains an agreement to arbitrate and a class-action waiver, with a right to opt out within 30 days.
Gavia is a self-tracking and organization tool for people living with inflammatory bowel disease. It helps you record symptoms, nutrition, medications, flares, and wellbeing; see your own patterns; and prepare summaries for conversations with your healthcare providers.
Gavia is not a medical device and does not provide medical advice. Nothing in the Services, including charts, trends, correlations, reports, screening results, the Learn library, and AI-generated content, diagnoses, treats, cures, or prevents any disease or condition, or tells you what to do about your health. Everything Gavia shows you is a reflection of what you entered. Always consult your gastroenterologist or another qualified healthcare provider before making any decision about your health or treatment, and never disregard or delay professional advice because of something in Gavia.
Gavia is not for emergencies and does not monitor you. If you believe you are experiencing a medical emergency, call your local emergency number (911 in the United States). If you are experiencing a mental-health crisis, call or text 988 in the United States, or contact your local crisis line. The app may show you crisis resources based on your entries, but it does not watch you in real time, and it never contacts anyone on your behalf.
Screening tools are for self-awareness. The PHQ-2, PHQ-9, and GAD-7 questionnaires in Gavia are validated instruments offered for self-monitoring. A score is not a diagnosis. Share your results with a healthcare provider for interpretation.
You own the information you put into Gavia. You grant us only the limited, non-exclusive license we need to operate the Services for you: to store, encrypt, sync, back up, process, display, and export your data, and, when you invoke an AI feature, to send the de-identified request described in the Privacy Policy to our AI provider. We claim no other rights in your data. We do not sell it, license it, or use it for advertising.
You can export your data and delete your account at any time, from within the app, whether or not you have a subscription. The export covers everything you have logged or created in your cloud account; the Privacy Policy describes its exact contents and the three exclusions (generated reports, on-device document files, and unstored chats).
Gavia is a paid product. Using the app requires an active Gavia Pro subscription, an active free trial, or a billing grace period. After you create an account and complete setup, you will see the subscription screen, and you cannot use the tracking features until you subscribe. There is no free tier.
Subscriptions are purchased through Apple's in-app purchase system using your Apple ID. Plans (monthly, quarterly, and annual) and their prices are shown in the app at the point of purchase, in your local currency as set by Apple. Where a free trial is offered, its length and the price you will be charged when it ends are shown together before you confirm. Trial availability may depend on the plan and on whether your Apple ID has used a trial before. Trial terms shown at purchase control.
Subscriptions renew automatically at the end of each billing period at the price shown at purchase, unless you turn off auto-renewal at least 24 hours before the end of the current period. Payment is charged to your Apple ID at confirmation of purchase and at each renewal. A free trial converts to a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends; any unused trial time is forfeited if you purchase a subscription during the trial.
Cancel anytime in iPhone Settings → your name → Subscriptions. Cancelling stops future renewals; your access continues until the end of the period you have already paid for. Deleting the Gavia app or deleting your Gavia account does not cancel your Apple subscription. You must cancel it in Settings.
If Apple cannot collect a renewal payment, your access continues during a grace period while Apple retries. The app will show a notice telling you there is a billing problem and how to fix it in your Apple ID payment settings. If payment is not resolved by the end of the grace period, your subscription ends.
When your subscription ends, your access to the tracking features, reports, insights, AI features, and care tools stops at the next time the app checks your subscription status, which happens when the app launches, returns to the foreground, or you sign in or out. Access is not removed in the middle of a session. You will see the subscription screen, from which you can resubscribe, restore a purchase, sign out, or export your data.
Your data is never deleted, hidden, or degraded because a subscription ends. Everything you tracked remains in your account. Export, sign-out, and account deletion remain available without a subscription. Resubscribing restores full access to the same data.
Apple is the merchant of record for all purchases. Refund requests are handled by Apple under the App Store terms, and Gavia cannot issue refunds directly. If Apple refunds a purchase, your subscription access ends.
If you reinstall the app or sign in on a new device, use Restore Purchases on the subscription screen to reattach your Apple subscription to your account. If a purchase does not appear on your account, first confirm you are signed in to the Gavia account you used when purchasing, then use Restore Purchases, then contact support@gaviahealth.com.
We may change subscription prices or what a plan includes going forward. Price increases will be communicated by Apple under its rules before they take effect, and you can cancel before the new price applies. No change will shorten or alter a period you have already paid for.
If you choose to connect Apple Health, Gavia reads five data types (steps, active energy, exercise minutes, sleep, and weight) and writes nothing to Apple Health. Apple Health data in Gavia is treated as health data under the Privacy Policy and is never used for advertising or sold. You can disconnect Apple Health at any time in iOS Settings → Health → Data Access & Devices.
GutGuide is a conversational assistant about your tracked patterns. The Health Insights Report includes an AI-written summary of your computed data. The GI message drafter helps you draft a message to your care team, and appointment prep prepares discussion points for an upcoming appointment. All four are included in Gavia Pro and run only when you use them.
GutGuide is limited to 25 conversations per day; the GI message drafter and appointment prep are each limited to 10 uses per day. Report generation has its own limit shown in the app. Limits exist to prevent abuse and control cost; we may adjust them prospectively and will keep the app's description of what your subscription includes accurate.
AI-generated content can be inaccurate, incomplete, or misleading, and can sound confident while being wrong. It is not reviewed by a clinician before you see it. The numbers in your reports are computed by Gavia's own software from your entries; the AI writes narrative around them and is instructed not to diagnose, prescribe, or recommend treatment, but instructions are not guarantees. Do not make medical decisions based on AI content. Verify anything important with your healthcare provider.
Messages you send to GutGuide (along with recent conversation turns), and text you enter into the GI message drafter or appointment prep, are sent to our AI provider with the de-identified context described in the Privacy Policy to generate a response. Do not include in a message anything you would not want sent. Your identity is never included.
GutGuide conversations are kept only in the app's memory while the chat screen is open. They are not stored on your device or synced to your account, and they cannot be recovered after you leave the screen. Copy anything you want to keep.
The Learn library contains general educational articles about IBD. They are general information, not advice about your situation, and may not reflect the latest research. Articles you save are stored on your device only.
All content, software, design, names, and logos in the Services belong to Gavia or its licensors. "Gavia" and "GutGuide" are names in which we claim rights. We grant you a personal, non-transferable, non-exclusive, revocable license to install and use the app on Apple-branded devices you own or control, as permitted by the App Store's standard terms. You may not copy, modify, distribute, sell, or lease any part of the Services, or reverse engineer or extract the source code of the app except where the law permits it regardless of this restriction.
You agree not to:
If you find a security vulnerability, please report it to security@gaviahealth.com. We will not take action against good-faith research that respects other users' data and does not disrupt the Services.
The Services depend on third parties described in the Privacy Policy (Apple, Google, our hosting and sync providers, our subscription provider, our crash-reporting provider, and our AI provider). Their services are governed by their own terms. We choose and scope them carefully, but we do not control them and are not responsible for their acts or omissions.
These Terms are between you and Gavia, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and is not responsible for addressing any claim by you or a third party relating to the app, including product-liability claims, claims that the app fails to conform to legal requirements, and consumer-protection claims. To the extent the app fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price; Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a US government embargo or designated a "terrorist supporting" country, and are not on any US government list of prohibited or restricted parties.
You may stop using the Services at any time and may delete your account in the app. We may suspend or terminate your account for a material violation of these Terms, where the law requires it, or to protect other users or the Services. If we discontinue the Services entirely, we will give you at least 30 days' notice by email and in the app and keep the export feature available during that time. Sections that by their nature should survive (Sections 3, 7, and 12 through 19) survive termination.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DATA WILL NEVER BE LOST, OR THAT ANY CONTENT, INCLUDING AI-GENERATED CONTENT AND REPORTS, IS ACCURATE OR COMPLETE. Protecting your data is our first engineering priority, and we still recommend you keep your own copies of records that matter to you using the export feature.
Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) GAVIA AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS, GOODWILL, OR OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY.
(b) GAVIA WILL NOT BE LIABLE FOR ANY HARM ARISING FROM RELIANCE ON CONTENT IN THE SERVICES, INCLUDING REPORTS, CHARTS, SCREENING RESULTS, EDUCATIONAL CONTENT, AND AI-GENERATED CONTENT, FOR MEDICAL DECISIONS, OR FROM ANY DECISION TO SEEK OR NOT SEEK PROFESSIONAL CARE.
(c) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS IS LIMITED TO THE TOTAL AMOUNT YOU PAID FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
These limitations do not apply to liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or for any other liability that cannot be limited or excluded under the law that applies to you. If you are a consumer in the European Union, the United Kingdom, or another jurisdiction that provides non-waivable consumer rights, nothing in these Terms affects those rights.
To the extent permitted by law, you will defend, indemnify, and hold harmless Gavia and its members, officers, and employees from claims, damages, and reasonable costs (including attorneys' fees) arising from your violation of these Terms, your misuse of the Services, or your violation of any law or the rights of another person. This does not apply to consumers in jurisdictions where such indemnities are unenforceable.
Please read this section carefully. It affects your legal rights.
Before starting any formal proceeding, you agree to email support@gaviahealth.com with your name, a description of the issue, and what you would like us to do, and to give us 30 days to try to resolve it. We agree to do the same before bringing a claim against you. Most issues are resolved this way.
If we cannot resolve a dispute informally, you and Gavia agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration, rather than in court, except as provided in Sections 15.4 and 15.5. This agreement is governed by the Federal Arbitration Act.
Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, available at adr.org. The arbitrator will be a neutral person, may award the same relief a court could award to you individually, and will apply these Terms. Arbitration may be conducted by video or telephone, or, if you prefer, in person in the county where you live. The arbitrator's decision is final and may be entered as a judgment in any court with jurisdiction.
For claims under $10,000, Gavia will pay all AAA filing, administrative, and arbitrator fees, unless the arbitrator finds your claim frivolous. For larger claims, fees are allocated under the AAA Consumer Arbitration Rules. Each side pays its own attorneys' fees unless the arbitrator awards them under applicable law.
Either of us may bring an individual claim in small claims court in the county where you live, instead of arbitration, if the claim qualifies.
Either of us may seek an injunction or other equitable relief in court to protect intellectual property or to stop unauthorized access to the Services. Nothing in this section prevents you from filing a complaint with a government agency.
You and Gavia agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. If this waiver is found unenforceable for a particular claim, then that claim (and only that claim) must be brought in court, and the arbitration agreement does not apply to it.
You may opt out of this arbitration agreement and class-action waiver by emailing legal@gaviahealth.com with the subject line "Arbitration opt-out," your name, and your account email, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms. If you opt out, disputes will be resolved in the courts described in Section 16.
If we change this Section 15 in the future, the change will not apply to any dispute that arose before the change took effect, and you may reject the change by emailing us within 30 days of notice, in which case the prior version of this section continues to apply to you.
These Terms are governed by the laws of the Commonwealth of Virginia and the federal laws of the United States, without regard to conflict-of-law rules, except that Section 15 is governed by the Federal Arbitration Act. For any dispute not subject to arbitration, you and Gavia consent to the exclusive jurisdiction of the state and federal courts located in Alexandria, Virginia, except that if you are a consumer in the European Union or United Kingdom, you may bring proceedings in the courts of your country of residence and you retain the protection of the mandatory consumer laws of that country.
To the extent permitted by law, any claim arising out of or relating to these Terms or the Services must be brought within one year after it arises, or it is permanently barred.
We may update these Terms. For material changes, we will email the address on your account and show a notice in the app at least 30 days before the change takes effect. Continuing to use the Services after the effective date means you accept the updated Terms; if you do not, export your data and delete your account before then. Non-material changes, such as clarifications, take effect when posted, with an updated date.
Gavia Health LLC
Virginia, United States
support@gaviahealth.com (support, billing, and informal dispute resolution under Section 15.1)
legal@gaviahealth.com (legal notices and arbitration opt-out)
privacy@gaviahealth.com (privacy and data requests)
security@gaviahealth.com (vulnerability reports)